Blue Screen Windows 7 Driver Power State Failure
#1 
Tinka82
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Posted 02 February 2017 - 09:54 AM
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800A24C440
BCP3: FFFFF80000B9A3D8
BCP4: FFFFFA800D00DC10
OS Version: 6_1_7601
Service Pack: 1_0
Thanks for your help.
These IT moments seem to always turn this usually nice, minimally IT literate lady into Linda Blair. Nothing works as it should. Nothing is straight forward. Point A to Point B turns into 47 different rabbit holes along the way. One of them was spent on the Microsoft boards yesterday. What a treat those folks are. -_- I should have known better.
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#2
usasma
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- BSOD Kernel Dump Expert
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Still visually handicapped (avatar is memory developed by my Dad
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Posted 02 February 2017 - 11:19 AM
As things get more and more complicated, it calls for specialists to diagnose more and more things.
There are only 2 reasons for a BSOD - hardware or software.
And, for most of the software errors (about 90%), they are caused by 3rd party (non-Windows) drivers
Hardware accounts for about 10% of the BSOD errors, and Windows accounts for less than 1% of the errors (this presumes that Windows has been fully updated)
Please install the Intel USB 3.0 drivers for your system.
Also, please uninstall the drivers for your Via HiDef audio device, then download and install a fresh set of the latest version.
Only 257 Windows Update hotfixes installed. Most systems with SP1 have 350-400 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
Many more LiveKernelEvents than BSOD events in the WER section of the MSINFO32 report.
This is often due to hardware problems (to include compatibility and low-level driver issues).
Please start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
One of the BSOD's blames a USB scanner driver. If you'll note, the oldest drivers in the memory dump (from 2007), appear to belong to an HP printer.
As such, I'd suggest physically removing any USB devices from your system and uninstalling their software while we test.
When we're done, install them back one at a time and test them before moving onto the next item.
If that doesn't stop the errors, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html
Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Feb 1 08:27:45.232 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\020117-19765-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:22:23.060
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by :usbhub.sys
BugCheck 9F, {3, fffffa800a24c440, fffff80000b9a3d8, fffffa800d00dc10}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800a24c440, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800d00dc10, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_usbscan_IMAGE_usbhub.sys
CPUID: "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed: 3400
CurrentSpeed: 3403
BIOS Version F4
BIOS Release Date 05/31/2012
Manufacturer Gigabyte Technology Co., Ltd.
Product Name To be filled by O.E.M.
Baseboard Product Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan 26 10:24:10.603 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012617-23306-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 14:50:24.430
Probably caused by :ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff80004671305, fffff8800ca79d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80004671305, Address of the instruction which caused the bugcheck
Arg3: fffff8800ca79d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
CPUID: "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed: 3400
CurrentSpeed: 3403
BIOS Version F4
BIOS Release Date 05/31/2012
Manufacturer Gigabyte Technology Co., Ltd.
Product Name To be filled by O.E.M.
Baseboard Product Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 25 19:32:53.741 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012517-23025-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:0 days 0:09:50.457
Probably caused by :ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff8000467b305, fffff8800a7f3d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000467b305, Address of the instruction which caused the bugcheck
Arg3: fffff8800a7f3d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
CPUID: "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed: 3400
CurrentSpeed: 3403
BIOS Version F4
BIOS Release Date 05/31/2012
Manufacturer Gigabyte Technology Co., Ltd.
Product Name To be filled by O.E.M.
Baseboard Product Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 25 19:22:20.386 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012517-32557-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23572.amd64fre.win7sp1_ldr.161011-0600
System Uptime:8 days 9:29:35.214
Probably caused by :ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BugCheck 3B, {c0000005, fffff80004672305, fffff8800b583d00, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80004672305, Address of the instruction which caused the bugcheck
Arg3: fffff8800b583d00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
CPUID: "Intel® Core™ i7-3770 CPU @ 3.40GHz"
MaxSpeed: 3400
CurrentSpeed: 3403
BIOS Version F4
BIOS Release Date 05/31/2012
Manufacturer Gigabyte Technology Co., Ltd.
Product Name To be filled by O.E.M.
Baseboard Product Z77M-D3H-MVP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Wed Feb 1 08:27:45.232 2017 (UTC - 5:00)************************** hpfx64gen.sys Thu Jun 21 17:25:50 2007 (467AECDE) hpfx64bulk.sys Thu Jun 21 17:56:47 2007 (467AF41F) NTIDrvr.sys Tue Mar 24 23:09:39 2009 (49C9A073) UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153) intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD) amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA) iaStorV.sys Thu Jun 10 20:46:19 2010 (4C11875B) AppleCharger.sys Mon Jan 10 04:57:29 2011 (4D2AD809) iaStor.sys Fri May 20 12:52:24 2011 (4DD69C48) vsflt61.sys Thu Aug 4 10:32:26 2011 (4E3AAD7A) fltsrv.sys Mon Oct 3 12:53:46 2011 (4E89E89A) HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049) pneteth.sys Fri Nov 25 00:25:50 2011 (4ECF26DE) PxHlpa64.sys Tue Apr 24 13:26:29 2012 (4F96E245) L1C62x64.sys Wed Apr 25 01:07:17 2012 (4F978685) iusb3hcs.sys Mon May 21 03:23:42 2012 (4FB9ED7E) klpd.sys Fri Apr 12 07:34:45 2013 (5167F155) kltdi.sys Tue May 14 09:34:35 2013 (51923D6B) klim6.sys Thu Jul 11 03:54:08 2013 (51DE64A0) klmouflt.sys Thu Aug 8 09:10:02 2013 (520398AA) kl1.sys Fri Oct 18 05:18:22 2013 (5260FCDE) kneps.sys Thu Oct 31 09:45:52 2013 (52725F10) klkbdflt.sys Fri Dec 27 08:36:11 2013 (52BD824B) klflt.sys Sat Mar 1 18:02:36 2014 (5312670C) klif.sys Thu Mar 6 11:39:36 2014 (5318A4C8) mwac.sys Tue Jun 17 22:06:34 2014 (53A0F42A) monblanking.sys Wed Oct 1 07:43:38 2014 (542BE8EA) igdkmd64.sys Tue May 26 23:53:18 2015 (55653FAE) MBAMSwissArmy.sys Wed Jul 29 00:26:01 2015 (55B855D9) mbam.sys Tue Aug 11 13:35:19 2015 (55CA3257) idmwfp.sys Mon Oct 10 12:14:56 2016 (57FBBE80) ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` **************************Thu Jan 26 10:24:10.603 2017 (UTC - 5:00)************************** wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C) iusb3hub.sys Mon May 21 03:21:36 2012 (4FB9ED00) iusb3xhc.sys Mon May 21 03:21:40 2012 (4FB9ED04)
Edited by usasma, 02 February 2017 - 11:20 AM.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.
- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message.My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.
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#3
bwv848
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Posted 02 February 2017 - 12:29 PM
Edited by bwv848, 02 February 2017 - 02:50 PM.
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Source: https://www.bleepingcomputer.com/forums/t/638908/windows-7-driver-power-state-failure-bsod/
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